FAQs

  • MY FLIGHT DOES NOT ARRIVE UNTIL AFTER 4:00 P.M., WHAT SHOULD I DO?

    We understand that international flights may arrive to the United States during non-business hours. If your arrival is via a domestic flight, please plan to arrive by 3:00 P.M. the day you plan to move in. Either way, please communicate your arrival plans in advance with the Graduate Assignment Coordinator and the Office Manager from the area you are planning to move in to. Arrivals after normal business hours should make hotel accommodations for the evening.

  • WHAT SHOULD I BRING WITH ME TO MY NEW APARTMENT? 

    If you are living in an unfurnished apartment, you should plan to bring (or purchase upon arrival) bedding, basic furniture, shower curtain, window drapes or shades, a microwave, extension cords, plates/glasses/utensils, lamps, small appliances (blender, toaster, coffee machine), and a toolkit to assemble any furniture. In addition to these items, you may also want to consider purchasing a TV, window AC units, and a bike.

  • SHOULD I GET RENTERS INSURANCE?  

    The University of Rochester does not require you purchase Renters Insurance, however, we highly recommend it. Your personal property and liability are NOT insured by the University of Rochester or Rochester Management Inc. If something happens and you are not insured, then you will be responsible for it out of your own pocket.

    While the policy you choose may vary, most Renters Insurance policies offer protection for your belongings in the case of water damage, fire, vandalism, theft, power surge, or other events that are out of your control. Additional coverage that most Policies offer may include; bodily injury and property damage that may be determined at tenant’s fault, living expenses in case you must leave your home (fire, flood, etc.), visitor medical treatment in case of accident while on property, and even some monetary fraud attempts such as credit card or bank forgery! To learn more about what your policy will cover, please ask your renters insurance salesperson!

  • CAN I SHIP PACKAGES TO MY APARTMENT BEFORE I MOVE IN?

    No, you cannot ship packages to your apartment before you move in, because there are no services available to receive them.

  • WHERE CAN I PURCHASE APARTMENT FURNITURE AND OTHER SUPPLIES?

    IKEA (www.ikea.com); Target (www.target.com); Walmart (www.walmart.com); Goodwill (http://www.goodwillfingerlakes.org); Home Depot (www.homedepot.com); Lowes (www.lowes.com).

    There are several other local and regional furniture stores within 5 miles of the campus.

  • AM I ALLOWED TO PAINT OR MAKE RENOVATIONS TO MY APARTMENT?

    You are not permitted to paint your apartment or make renovations to it. If you believe your apartment needs a repair or possible renovation due to a specific need you may contact your area office.

  • HOW DO I REPORT A MAINTENANCE PROBLEM IN MY APARTMENT?

    Report all maintenance requests to the area Office or you may process a Service Request here on the community site – – complete a work request.

  • What school district will my kids attend if we live in Graduate housing?

    Information about specific schools, staff, school calendars, class start and end times, and school events can be accessed through either the Rush-Henrietta School District (Whipple Park residents) or the Rochester City School District (Goler House and University Park residents).

  • WHEN DO I NEED TO MOVE OUT OF MY APARTMENT?

    Leases automatically renew and generally run from July 1 to June 30. No matter when you plan to move out, you are required to give a 30-days notice to the area Office.

    Leaseholders who are graduating in May, or prior to their lease running up, may request that their lease be shortened, but must show proof of completion of their program. In addition, a leaseholder must live in the apartment for a minimum of four months before giving a 30-days notice to avoid any extra fees for breaking the terms of their lease.

  • IF I RUN OUT OF TIME AND CANNOT CLEAN OR REPAIR ITEMS IN MY APARTMENT BEFORE MOVING OUT, WILL I BE CHARGED FEES?

    Failure to properly maintain the apartment and/or prepare it for move-out will result in deductions from the security deposit. The following is a guideline for deductions.

  • WHEN WILL MY SECURITY DEPOSIT BE RETURNED?

    The area Office begins processing your security deposit when the keys have been returned and your apartment has been inspected. Refunds take approximately 4 weeks during non-summer months and 4 to 6 weeks during summer months (May-August). The leaseholder will receive a check made out in their name and the office must have a forwarding address to which to send these funds.

    Failure to properly maintain the apartment and/or prepare it for move-out will result in deductions from the security deposit. Any other monies owed to the University will be deducted by the Bursar’s Office to satisfy those charges.